Welcome to PBRGLOBAL TOUR AND TRAVELS (OPC) PRIVATE LIMITED. These Terms & Conditions govern your use of our website, travel packages, tour services, booking services, and related travel arrangements.

By accessing our website or making a booking with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Services

PBRGLOBAL TOUR AND TRAVELS (OPC) PRIVATE LIMITED provides tour and travel-related services, including travel packages, holiday packages, customized tours, transportation arrangements, accommodation assistance, sightseeing, itineraries, and other travel-related services.

Some services included in a package may be provided by independent third-party service providers such as hotels, airlines, transport operators, activity providers, guides, and other travel partners.

2. Booking and Reservation

  • Customers may book our travel packages through our website, phone, email, or other authorized communication channels.
  • A booking will be considered confirmed only after the required payment has been received and confirmation has been issued by PBRGLOBAL TOUR AND TRAVELS.
  • Availability of hotels, transportation, flights, activities, and other services is subject to confirmation at the time of booking.
  • A quotation or package displayed on the website does not guarantee availability until the booking is confirmed.
  • Customers are responsible for providing accurate information, including names, contact details, travel dates, passenger details, and identification information.
  • Any additional costs resulting from incorrect information provided by the customer may be the customer’s responsibility.

3. Package Prices

  • Package prices may vary depending on travel dates, availability, seasonal demand, hotel category, transportation, exchange rates, taxes, and supplier pricing.
  • Prices displayed on the website may be subject to change before final booking confirmation.
  • Any applicable government taxes, entrance fees, service charges, permits, surcharges, or other costs will be communicated where applicable.
  • Special offers and promotional prices may have separate terms and conditions.

4. Payments

  • Customers must make payments according to the payment schedule communicated at the time of booking.
  • A booking may be cancelled or released if the required payment is not received within the specified period.
  • Payment confirmation does not automatically mean that every individual service has been confirmed unless a booking confirmation has been issued.
  • Customers should retain payment receipts and booking confirmation documents for their records.

5. Changes to Bookings

Customers should contact PBRGLOBAL TOUR AND TRAVELS as soon as possible if they wish to change their travel dates, passenger details, accommodation, transportation, itinerary, or any other booking information.

Changes are subject to availability and may result in additional charges, fare differences, supplier fees, or cancellation charges.

We cannot guarantee that requested changes will be possible after a booking has been confirmed.

6. Cancellation by Customer

Cancellation requests must be submitted through our authorized communication channels.

Cancellation charges may apply depending on:

  • The date of cancellation
  • The type of travel package booked
  • Hotel or accommodation policies
  • Airline or transportation policies
  • Activity or attraction provider policies
  • Third-party supplier terms
  • Non-refundable components of the booking

Any applicable cancellation and refund amount will be determined according to the terms applicable to the particular booking.

Customers are advised to review the cancellation conditions provided with their booking before making payment.

7. Cancellation or Changes by PBRGLOBAL TOUR AND TRAVELS

In certain circumstances, we may need to modify, reschedule, or cancel part or all of a travel package due to circumstances beyond our reasonable control.

These may include:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Political disturbances
  • Strikes or transportation disruptions
  • Flight cancellations
  • Hotel closure or overbooking
  • Health emergencies
  • Security concerns
  • Changes imposed by third-party suppliers
  • Other unforeseen circumstances

Where reasonably possible, we will inform customers and may offer an alternative arrangement, subject to availability and applicable supplier terms.

Any refund, where applicable, will be handled according to the relevant booking and supplier cancellation policies.

8. Third-Party Services

Travel services may involve third-party providers, including airlines, hotels, transport companies, restaurants, tour operators, activity providers, and local service providers.

We act as a travel service arranger or facilitator where applicable and are not responsible for circumstances directly caused by an independent third-party provider, including delays, cancellations, service interruptions, changes in schedules, loss of baggage, hotel service issues, or other supplier-related matters.

However, we will make reasonable efforts to assist customers in communicating with the relevant service provider.

9. Travel Documents and Customer Responsibilities

Customers are responsible for ensuring that they have all required travel documents before departure.

Depending on the destination, customers may need:

  • Valid passport
  • Visa or travel authorization
  • Government-issued identification
  • Travel insurance
  • Vaccination or health-related documents where required
  • Permits or other destination-specific documents

Customers are responsible for checking the entry requirements applicable to their nationality and destination.

PBRGLOBAL TOUR AND TRAVELS is not responsible for losses resulting from incorrect, incomplete, expired, or missing travel documentation.

10. Travel Insurance

Customers are strongly advised to obtain appropriate travel insurance before travelling.

Travel insurance may provide protection against certain unexpected circumstances such as medical emergencies, trip cancellation, baggage loss, travel delays, or other covered events.

Unless specifically stated in writing, travel insurance is not included in the package price.

11. Itinerary and Schedule

Travel itineraries provided on our website or in quotations are subject to change depending on availability, weather, transportation schedules, local conditions, operational requirements, or circumstances beyond our control.

Minor changes to the itinerary may be made where necessary to ensure the smooth operation of the trip.

We will make reasonable efforts to maintain the agreed itinerary and inform customers of significant changes whenever possible.

12. Hotel and Accommodation

Hotel accommodation is subject to availability and confirmation.

The actual hotel provided may differ from an example hotel shown in promotional material if an equivalent or alternative property is required.

Hotel facilities, check-in/check-out times, room categories, meals, additional charges, and other services are subject to the individual hotel’s policies.

Customers are responsible for incidental expenses such as room service, minibar charges, damages, additional meals, upgrades, or other personal expenses unless specifically included in the package.

13. Transportation

Transportation services are subject to availability and the operating policies of the relevant service provider.

Pickup and drop-off times may change because of traffic, weather, operational conditions, or other unforeseen circumstances.

Customers are responsible for arriving at the designated pickup point at the specified time.

Any additional transportation required due to missed departures or customer delays may be charged separately.

14. Customer Conduct

Customers are expected to behave responsibly and respectfully during their trip.

Customers may be responsible for costs resulting from:

  • Damage to hotel rooms or other property
  • Misconduct
  • Violation of local laws
  • Missed transportation due to personal negligence
  • Loss or damage to personal belongings
  • Additional services requested during the trip

We reserve the right to refuse or terminate services where customer conduct creates a safety, legal, or operational concern.

15. Personal Belongings

Customers are responsible for their personal belongings, luggage, travel documents, money, electronic devices, and valuables throughout the journey.

PBRGLOBAL TOUR AND TRAVELS is not responsible for loss, theft, or damage to personal belongings unless such responsibility is required under applicable law.

16. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, travel information such as prices, availability, hotel facilities, schedules, destinations, and package inclusions may change without prior notice.

Images and descriptions on the website may be used for illustrative purposes and may not always represent the exact room, vehicle, facility, or service provided.

17. Website Use

Users agree not to:

  • Use the website for unlawful purposes
  • Submit false or misleading information
  • Attempt to interfere with website security or operation
  • Copy or reproduce website content without permission
  • Use the website to conduct fraudulent activities
  • Introduce malicious software or harmful code

We reserve the right to restrict or terminate access to the website where misuse or unlawful activity is suspected.

18. Intellectual Property

All website content, including logos, text, graphics, images, designs, branding, and other materials, is owned by or licensed to PBRGLOBAL TOUR AND TRAVELS (OPC) PRIVATE LIMITED, unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

19. Limitation of Liability

To the extent permitted by applicable law, PBRGLOBAL TOUR AND TRAVELS shall not be liable for losses, delays, expenses, injuries, cancellations, or disruptions resulting from circumstances beyond our reasonable control or from the acts or omissions of independent third-party service providers.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

20. Force Majeure

We shall not be considered responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, pandemics, epidemics, war, terrorism, government actions, strikes, civil unrest, severe weather, transportation disruptions, technical failures, or other unforeseen events.

21. Refunds

Refunds, where applicable, will be processed according to the cancellation terms applicable to the customer’s booking and the policies of relevant third-party service providers.

Processing time may vary depending on the payment method, bank, payment gateway, hotel, airline, transport provider, or other supplier involved.

Any non-refundable amount, cancellation fee, administrative fee, supplier charge, or other applicable deduction may be withheld from the refundable amount.

22. Privacy

Customer information is handled in accordance with our Privacy Policy.

By using our website and booking our services, customers consent to the collection and use of information necessary to process bookings, provide travel services, communicate with customers, and comply with applicable legal requirements.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with our services or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in Kerala, India, unless otherwise required by applicable law.

24. Changes to These Terms

PBRGLOBAL TOUR AND TRAVELS (OPC) PRIVATE LIMITED reserves the right to update or modify these Terms & Conditions when necessary.

Updated terms will be published on this page with the revised effective date. Customers are encouraged to review this page periodically.

25. Contact Us

If you have questions about these Terms & Conditions, bookings, packages, cancellations, or travel services, please contact us:

PBRGLOBAL TOUR AND TRAVELS (OPC) PRIVATE LIMITED

Phone: 9010103590
Email: pbrglobalpvtltd@gmail.com
Address: TC 2/2197-7, Jesus Tower, Pullannivila, Thundathil, Thiruvananthapuram, Kerala – 695581