At PBRGLOBAL TOUR AND TRAVELS (OPC) PRIVATE LIMITED, we respect your privacy and are committed to protecting the personal information you provide when using our website and travel services.

1. Information We Collect

When you contact us, request a travel package, or make a booking, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Billing and payment-related information
  • Travel dates and destination details
  • Passenger or booking information
  • Information you provide when contacting us

2. How We Use Your Information

We may use your information to:

  • Process and manage travel bookings
  • Provide quotations and travel packages
  • Communicate with you about your booking
  • Respond to enquiries and customer support requests
  • Process payments and refunds
  • Improve our website and services
  • Send service-related updates and information
  • Comply with applicable legal requirements

3. Sharing of Information

We may share necessary customer information with trusted third parties involved in providing your travel services, such as:

  • Hotels and accommodation providers
  • Airlines and transportation providers
  • Tour operators and activity providers
  • Payment gateways and financial service providers
  • Technology or service providers supporting our website

We only share information where reasonably necessary to provide the requested service, process transactions, or meet legal obligations.

4. Payment Information

Payments may be processed through third-party payment gateways or financial service providers. We generally do not store complete card, banking, or other sensitive payment credentials on our website unless specifically required and permitted by applicable law.

Payment providers may handle your information according to their own privacy policies.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better user experience.

You may be able to control or disable cookies through your browser settings.

6. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain booking and business records, resolve disputes, meet legal requirements, or fulfill legitimate business purposes.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.

We recommend reviewing their privacy policies before providing personal information.

9. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by law.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

PBRGLOBAL TOUR AND TRAVELS (OPC) PRIVATE LIMITED

Phone: 9010103590
Email: pbrglobalpvtltd@gmail.com

Address:
TC 2/2197-7, Jesus Tower, Pullannivila,
Thundathil, Thiruvananthapuram,
Kerala – 695581, India